The purpose of a privacy policy is to communicate clearly the personal information handling practices of this business. It also give individuals a better and more complete understanding of the sort of personal information we hold and the way we handle that information. Our privacy policy has been developed with these aims in mind.

We are a private sector organisation that is covered by the Privacy Act and we must comply with the National Privacy Principles (NPPs). Under the NPPs, we are required to have clearly expressed policies on our management of personal information.

Use of Elevated Photos Web Site - General content areas

Collection of Information

We do not collect personal information about you if you only browse this website.

Use and Disclosure

We analyse non-identifiable website traffic data to improve our services.

When an individual looks at our website, our internet service provider makes a record of the individual’s visit and logs (in server logs) the following information for statistical purposes:

- the individual’s server address

- the individual’s top level domain name (for example .com, .gov, .org, .au, etc)

- the pages the individual accessed and documents downloaded

- the previous site the individual visited and

- the type of browser being used

Use of Elevated Photos Web Site - eNews Mailing Manager and Enquiries lodged via email

Collection of Information

Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:

- ask to be on an email list (such as Elevated Photos eNews)

- make a written enquiry to our office via our postal address or by email

Use and Disclosure

We only use personal information collected via our website for the purposes for which it was given to us.

When an individual’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without the individual’s consent.

When an individual’s email address is received by us because they have joined our mailing list, the email address will only be used for sending a welcome message, (containing the user’s mailing list manager password and a URL for changing or cancelling subscriptions) and issues of eNews (archived and current) and future issues of eNews as generated by Elevated Photos .

Use of Elevated Photos Web Site - eSurvey Manager

Collection of Information

Elevated Photos maintains an online eSurvey Manager to facilitate the collection of customer feedback. When participants decide to participate in an online survey, they are asked to register with their email address and nominate a password.

Use and Disclosure

eSurvey registration is routinely used to subscribe participants to eNews. Participants who do not wish to receive eNews may unsubscribe upon receiving the welcome message.

Data collected during eSurveys is only used for the purposes for which it was given to us. We collate user responses to questions where a scale has been used to rate our service and we may use this collated data to make alterations to our services, products and marketing activities.

Comment collected during eSurveys is only used for the purposes for which it was given to us. We do not use comments in marketing materials (testimonials) without the express permission of the participant.

Contacting Elevated Photos regarding engaging services

Collection of Information

We only use personal information collected via our website and from phone messages and phone calls for the purposes for which it was given to us.

Use and Disclosure

When an individual’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided.

We will contact enquirers using the phone numbers, email addresses or postal addresses provided by the enquirer.

Engaging Elevated Photos to provide photographic services

Collection of Information

We only use personal information collected via our website, from phone messages and phone calls for the purposes for which it was given to us.

Use and Disclosure

When an individual’s email address is received by us because they sent us a message, the email address will only be used or disclosed for the purpose for which they have provided.

We will contact enquirers using the phone numbers, email addresses or postal addresses provided by the enquirer.

We collect information from enquirers (customers) when they make a booking which allows us to perform administration related to the booking, ie. issuing of invoices, booking 3rd parties on behalf of customers.

Contact Lists

Collection of Information

Sometimes we collect personal information from a third party or from a publicly available source such as a website or telephone directory. We usually only collect personal information in this way if the individual would reasonably expect us to or has given their consent. For instance we might collect this information if we thought that the individual (or the organisation they work for) would like to receive information about our services, or that they might be likely to consider information about Elevated Photos useful in the work they do. We would only contact this individual in their work capacity.

Use and disclosure

We only use personal information in contacts lists for the purpose of managing public and stakeholder relations.

We do not give personal information about an individual to other agencies, organisations or anyone else without consent unless: the individual would reasonably expect, or has been told, that information of that kind is usually passed to those agencies, organisations or individuals; or the disclosure is required or authorised by law.

Data Quality

We maintain and update personal information collected from or published on our website as necessary or when we are advised by individuals that their personal information has changed.

We also regularly audit contacts lists to check the currency of the contact information. In the course of updating the lists we will remove contact information of individuals who no longer wish to be contacted.

Data Security

We offer a non-encrypted email service for individuals to lodge enquiries and complaints.

Individuals who choose to join our email lists complete online forms or lodge enquiries will have their contact details stored on password protected databases.

Staff members associated with website maintenance have access to our website’s “backend system” (including databases, image directories, and product and pricing information) which is password protected. Our website server, hosted by our internet service provider, is also password protected.